All orders, except drop shipped products, are shipped by traceable commodity letters. All other orders are sent with A-post via Swedish Posten where the packages gets a unique tracking id. Contact us to get your tracking id. When the package is scanned at the post office, and when it have reached the pick up point (unless it can be handed out), you are notified by email or text message to pick it up.
- Current delivery time is 1-3 working days after we have packed your order, but delivery time may vary due to third part delays. Usually the package is delivered the next working day.
Not stocked products, sent from our German partner:
All Swedish orders are sent 2 times a week from our partner, to our office. Once your package has come to us (5-6+ business days after the order been placed) we’ll re-pack your order and send it with Swedish Post. After that your order status will be changed from ‘Ordered from our German parter’ to ‘Sent’, and you receive an email confirming it. That evening around 21:00, you’ll also get a text message from the Swedish post confirming that they have your package in its custody, and usually you have the package working day after, in some cases 2-3 days later.
Delays due Posten handling or incorrect addresses:
It happens that your order will be delayed in the Post transit system, for various reasons. In some cases, they go back to the sender (us) after 14 days, though everything is correct. In those cases, we need to wait for a rebound before we can send the package again. For customers that entered the wrong address, we need to wait 14 days before the shipment comes to us again and then the customer will be charged 29kr for the return, and 29kr for sending out the package again.